Shane Pahl


User Tags

Overview: User Tags are a powerful tool that allow you to identify, categorize, and segment users within your directory in the unique ways your building needs. There are many uses for this feature, but here are a few examples of ways in which cove clients are...

Account Status and Move outs

If you need to suspend a specific user or mark them as inactive, follow these instructions. Note that suspended users will no longer be able to login to the Mobile App or make reservations. Change Account Status Navigate to the User Directory and search for the user...

Display Digital Household & Update Photos

To Display your digital household tap the three bars in the top left corner to reveal the menu Tap “Household Management” Notice two issues with this household: Florence is missing a photo Sara’s photo does not clearly show her face Both photos should be updated. To...

Email Builder

Create customizable emails straight from the dashboard! This is one more communication tool to help you create the best tenant experience possible.  Setup:  Navigate to the announcements page and choose “new announcement.”  Select “Send as Email...

COI Management

COI Management is a feature that enables streamlined document management for all your vendor COIs. Know what vendors have submitted their COIs, their coverage, and the coverage’s expiry date all with a few clicks. No more deep dives through old emails.  STEP 1:...