Directories


How to Upload Resident Information

Step 1: Prepare your data In order to upload your resident information, you will need to prepare the data you have and format it for our system. Here is the data you will need: First name Last name Email address (if an adult) Phone number (optional) Unit # / Household...

Send Invites to New or Active Users

Once you have uploaded your Residents into the system, you are now ready to send invites to them for the mobile application. This is an easy 3-step process.   Step 1 Click on Users on the left-hand menu. This will take you to your list of uploaded...

Converting Household Members to Full Accounts

About Household Members vs. Full Accounts When an active user adds their household members through the Mobile App, these household members do not have full accounts. This means that: They are associated with the household of the active user (e.g. the head of...

Households

Households are a feature that allows you to group users and create user profiles for children or other residents who do not have permission to log in or make reservations themselves. Households also allow one resident to make a reservation for themselves and other...

Suspending Users and Handling Move-outs

If you need to suspend a specific user or mark them as inactive, follow these instructions. Note that suspended users will no longer be able to login to the Mobile App or make reservations. Change Account Status Navigate to the User Directory and search for the user...