Directories


Converting Household Members to Full Accounts

About Household Members vs. Full Accounts When an active user adds their household members through the Mobile App, these household members do not have full accounts. This means that: They are associated with the household of the active user (e.g. the head of...

Households

Households are a feature that allows you to group users and create user profiles for children or other residents who do not have permission to log in or make reservations themselves. Households also allow one resident to make a reservation for themselves and other...

Suspending Users and Handling Move-outs

If you need to suspend a specific user or mark them as inactive, follow these instructions. Note that suspended users will no longer be able to login to the Mobile App or make reservations. Change Account Status Navigate to the User Directory and search for the user...

User Directory

The User Directory allows you to add, update and manage your user list. From this table, you can upload a new user list, edit details on specific users, and send invitations to users to download the Mobile App.   In this article you will find: How to navigate the...

User Types

There are multiple User Types that you can assign to specific users in your User Directory. This article will explain the differences in each User Type and provide you with recommendations on when to use them. Regular Users  The majority of your users will be Regular...